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Night or Tier credit

How long does it take that my stay is updated in the "My Progress " wheel?

It takes 3 days untill the points are awarded. The progress wheel will be updated up to 7 days after the checkout.

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When are my tier nights credited to my account?

Your tier nights are credited to your DISCOVERY account between four and seven days after check-out for eligible stays in DISCOVERY collection hotels.

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Can I earn tier nights on stays made before I joined DISCOVERY?

No, only the room nights spent at the hotels after you enrol into DISCOVERY are counted towards earning a tier nights and awards

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Do I receive tier night credits for "No Show" nights?

No credit toward tier status will be awarded for "no show" situations when you have made a guaranteed reservation with a credit card but then do not check in - irrespective of whether or not - your credit card is charged for all or any portion of the reserved stay.

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Why am I missing room nights from my account?

Not all room nights are eligible for contributing towards your membership level or earning a Local Experience Award. For example, there are several rate types that do not qualify for membership benefits, such as:

·   Third party online retailer rates, such as expedia.com, booking.com, hotels.com, orbitz.com,
priceline.com, travelocity.com, etc. 

·   Tours Series Rates/Charters

·   Airline employee, Airline Crew Rates

·   Travel Agent employee rates

·   Hotel employee and staff rates

·   Friends and Family rates

·   Complimentary stays including redeeming prize/gift vouchers

Furthermore, only the room nights spent at the hotels after you enrol into DISCOVERY are counted
towards earning a Local Experience Award.

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Why does the ‘Redeem’ button not appear for me?

If you are signed in using your DISCOVERY Membership information and do not see the ‘Redeem’ button available on a Local Experience page, it may be a case where you have not yet earned a sufficient Local Experience Award needed to redeem the Local Experience that you chose (i.e. a Platinum Local Experience Award cannot be used toward a Black Local Experience).

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Sometimes I see an ‘NA’ in the nights column of my past stays. What does this mean?

This means that your stay has been recorded, but not validated yet for eligibility. Generally this can take up to 3 days.

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How do I earn status and awards?

To ensure you earn tier status and Local Experience awards in the DISCOVERY programme we recommend you book your stays directly on the discoveryloyalty.com website, on our member brand websites, hotel direct or via traditional travel agencies.

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How long does a Local Experience Award last?

Validity periods for Local Experience Awards differ according to their tier level. Platinum Awards are valid for 12 months and Black Awards are valid for 15 months.

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What is the difference between eligible and ineligible stays and how would it affect me?

Information of eligible and ineligible room nights / stays are defined within the terms and conditions of the programme , but generally eligible room nights / stays will be accumulative towards your membership upgrade to the next level and the award of Local Experiences.

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