How can we help?
My DISCOVERY Membership - Profile, Level, Benefits and Local Experience Awards
- The rooms were reserved in your name.
- You were staying overnight at the hotel for which the multiple room booking was made.
- The stay under the same name takes place in the same hotel over the same period.
No credit toward tier status will be awarded for "no show" situations when you have made a guaranteed reservation with a credit card but then do not check in - irrespective of whether or not - your credit card is charged for all or any portion of the reserved stay.
- PLATINUM LEVEL LOCAL EXPERIENCE AWARDS are earned*...
- when staying at another DISCOVERY brand for the first time (as a Platinum Level Member)
- BLACK LEVEL LOCAL EXPERIENCE AWARDS are earned*...
- when staying at another DISCOVERY brand for the first time (as a Black Level Member)
More detailed information about ways to earn a Local Experience Award can be found here.
*Restrictions may apply. See DISCOVERY T&Cs.
Once you have found a Local Experience that you are interested in, click the ‘Redeem’ button (provided you have a Local Experience Award to redeem on your account).
- If you have multiple awards on your account, you will be asked to select the one you’d like to consume; it is suggested that you select the award that is closest to expiration.
- You should then enter the date when you wish to participate in the Local Experience and, if a stay is required at the corresponding hotel, enter the confirmation number for your reservation.
- After confirming your selections, you will be presented with a confirmation screen detailing the summary information and a confirmation email will automatically be sent to your previously provided email address. Please present a print-out of the confirmation email to the hotel upon check-in.
Complimentary Internet access
Choice of complimentary newspaper
Membership Preferences Profile
Guaranteed room availability**
48 hrs prior to arrival
24 hrs prior to arrival
Room upgrades at check-in*
Double room upgrade
|-||Until 3 pm||Until 6 pm|
|Early check-in*||-||-||From 9 am|
|Local brand benefits||-||-||Yes|
As a DISCOVERY member, you can earn night credits toward your membership level and Local Experiences at all hotels of the following hotel brands:
- Anantara Hotels, Resorts & Spas
- Atura Hotels and Resorts
- Avani Hotels & Resorts
- Campbell Gray Hotels
- Capella Hotels & Resorts
- Corinthia Hotels
- Discovery Destinations
- Divani Collection Hotels
- The Doyle Collection
- Elewana Collection
- Fauchon Hospitality
- GLO Hotels
- JA Resorts & Hotels
- Kempinski Hotels
- The Leela Palaces, Hotels & Resorts
- Lungarno Collection
- Marco Polo Hotels
- Meritage Collection
- Mysk Hotels
- Niccolo Hotels
- Nikki Beach Hotels and Resorts
- NUO Hotels
- Oaks Hotels, Resorts and Suites
- Omni Hotels & Resorts
- Outrigger Hotels & Resorts
- Pan Pacific Hotels and Resorts
- PARKROYAL Hotels & Resorts
- PARKROYAL COLLECTION
- QT Hotels
- Rydges Hotels & Resorts
- Shaza Hotels
- The Residence by Cenizaro
- The Sukhothai Hotels & Resorts
- Thon Hotels
- Tivoli Hotels & Resorts
- Ultratravel Collection
- Viceroy Hotels & Resorts