Support & F.A.Q.
Frequently Asked Questions
A Local Experience provides you, as a member, with an opportunity to discover the world outside of your hotel. It provides a local twist to a favourite attraction at your destination or gives you access to an activity you wouldn't normally be able to do. By using our local contacts we provide unique experiences to enrich your stay and bring the discovery element back into travel. Local Experiences are authentic, unique and original and layer onto your itinerary to create a memorable stay.
Local Experience Awards can be earned as follows:
PLATINUM LEVEL LOCAL EXPERIENCE AWARDS are earned*...
- upon attaining Platinum Level membership (after staying 10 nights in DISCOVERY hotels within a year)
- when staying at another DISCOVERY brand for the first time (as a Platinum Level Member)
- Upon renewing your Platinum Level membership status by spending more than 10 nights at DISCOVERY hotels annually
BLACK LEVEL LOCAL EXPERIENCE AWARDS are earned*...
- upon attaining Black Level membership (after spending 30 nights at DISCOVERY hotels within a year)
- when staying at another DISCOVERY brand for the first time (as a Black Level Member)
- upon renewing your Black Level membership status by spending over 30 nights at DISCOVERY hotels annually
Membership renewals are issued in February following a full Membership year.
More detailed information about ways to earn a Local Experience Award can be found here.
* Restrictions may apply. See DISCOVERY T&Cs
You can redeem a Local Experience Award after logging in to your DISCOVERY Member account. Once you have found a Local Experience that you are interested in, click the ‘Redeem’ button (provided you have a Local Experience Award to redeem on your account).
If you have multiple awards on your account, you will be asked to select the one you’d like to consume; it is suggested that you select the award that is closest to expiration. You should then enter the date when you wish to participate in the Local Experience and, if a stay is required at the corresponding hotel, enter the confirmation number for your reservation.
After confirming your selections, you will be presented with a confirmation screen detailing the summary information and a confirmation email will automatically be sent to your previously provided email address. Please present a print-out of the confirmation email to the hotel upon check-in.
If you are signed in using your DISCOVERY Membership information and do not see the ‘Redeem’ button available on a Local Experience page, it may be a case where you have not yet earned a sufficient Local Experience Award needed to redeem the Local Experience that you chose (i.e. a Platinum Local Experience Award cannot be used toward a Black Local Experience).
Validity periods for Local Experience Awards differ according to their tier level. Platinum Awards are valid for 12 months and Black Awards are valid for 15 months.
Select Local Experiences require a hotel stay in order to participate; this will be indicated in the description. It is suggested that you first reserve your stay at the hotel, then redeem the desired Local Experience, in that order.
This is at the discretion of the hotel. Some Local Experiences require time in advance for preparation as well as several weeks notice (i.e. select concerts and ticketed events). Please check the individual terms and conditions for each Local Experience.
You can cancel a previously booked Local Experience by logging in to your Member account and selecting the ‘View My Account’ menu. Here you’ll see a list of Available, Reserved and Past Awards. In the ‘Reserved Awards’ section, click on the ‘Cancel’ button beside the Award you wish to cancel. Upon confirming this choice, you’ll receive a cancellation email and you’ll see that this Award is now listed within the ‘Available’ section of your account.
Local Experiences are complimentary experiences designed by each hotel to reward loyal DISCOVERY members. However, there may be additional fees, such as a charge for additional people joining the experience, which will be noted in the description and/or the Local Experience Terms & Conditions.