Customer Satisfaction Index
Outrigger will temporarily suspend operations at Outrigger Reef Waikiki Beach Resort through September 30, 2020. No reservations will be available during this time. Any affected guests will be moved to a beachfront Outrigger property, which remains open. To modify or cancel a current booking, guests and travel industry professionals are advised to call the Outrigger reservations team at 1-866-956-4262 for assistance.
- Now through July 31, 2020 - all out-of-state travelers (residents and visitors) arriving to the State of Hawaii are subject to a mandatory 14-day self-quarantine. If your planned vacation dates fall within this quarantine window, we recommend re-scheduling your travel plans. Additional information on the entrance and quarantine process can be found on the State of Hawaii’s website: SafeTravelsHawaii.Gov.
- Beginning on August 1, 2020 – travelers to the State of Hawaii can avoid the 14-day quarantine with a negative COVID-19 FDA approved NAAT test from a CLIA-certified laboratory within 72-hours of boarding their flight to Hawaii. Without this, passengers arriving from out-of-state will be subject to the 14-day quarantine. No testing will be provided upon arrival at the airport.
- All guests should review government guidance to confirm eligibility to stay at any Outrigger owned/managed properties. Reservations may be subject to cancellation where prohibited, please reference Hawaii Tourism Authority - COVID-19 or GoHawaii.com for more information.
CANCELLATION POLICY. For guests with existing reservations for arrivals through July 31, 2020, modification and cancellation fees may be waived as long as the change or cancellation is made at least 24 hours prior to arrival.
FLEXIBLE TRAVEL PLANS. BOOK WITH CONFIDENCE. For Outrigger Resorts - With some very limited exceptions*, cancellations fees will be waived for new bookings made between March 9 - December 1, 2020, for arrivals through June 30, 2021, as long as the cancellation is made at least 24 hours prior to arrival.
*Select exceptions apply during festive year end periods and for select offers. Guests are encouraged to review the cancellation and deposit policies when making a reservation to ensure they understand the reservation rules for each reservation.
For all other arrival dates, existing cancellation policies remain in place. This includes waiving fees for cancellations due to flight cancellation
Escape to Outrigger Reef Waikiki Beach Resort and you’ll not only have azure blue sea outside your door, you’ll also have a chance to dive deep into timeless Hawaiian culture. Hawaiian music legends perform nightly at Kani Ka Pila Grille. Immerse yourself in traditional Hawaiian arts and crafts, guided by local experts. Renew your vows, Hawaiian style, right on the beach. And witness radiant Pacific sunsets just a stroll away from Waikiki Beach Walk®, the center of island art, fashion, and fine dining.
- Business Centre
- Fitness Centre